List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Follow standard operating procedures (SOPs)
Comply with work health and safety (WHS) requirements at all times
Record allegations in accordance with organisational procedures
Screen complaints to ensure that they are relevant to trade measurement and assess to determine priority
Advise complainant of investigative process and timeframes for feedback
Assess the information received for possible breaches in relation to the legislation
Research trader history and complaint precedence
Organise suitable equipment and personnel to undertake the investigation
Research enforcement policies and procedures to ascertain appropriate action to be implemented
Conduct preliminary investigation to gather prima facie evidence in accordance with organisational procedures
Gather evidence to substantiate a breach in accordance with investigative practices
Conduct the relevant components of a routine field inspection
Communicate information relevant to the inspection to the trader
Determine and apply approved procedures to remedy non-compliance
Complete inspection documentation in accordance with organisational procedures
Advise complainant of outcome of the investigation
Complete complaint documentation in accordance with organisational guidelines

Assessment Cover Sheet

MEM15018 - Investigate consumer complaints

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MEM15018 - Investigate consumer complaints

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: